Shipping & Returns

Delivery

Your satisfaction is our top priority. All small orders are normally sent within 48 hours, and a no-quibble, money back guarantee for peace of mind.

Delivery of small orders will normally be within 7 days.  We despatch small orders up to 8kg via Royal Mail.

Shetland Transport is more cost effective for orders from 8kg upwards.  These are normally shipped from our factory within 4 days from receipt of order, unless otherwise informed to customer, and normally delivered between 1 to 2 weeks .

Confirmation of the postal or shipment date will be made when the order is acknowledged.

Cancellation and Returns Policy

The Customer has the right to cancel the order within 7 days of placing the order. The Customer can cancel the order by e-mailing or telephoning the Company and if the goods have already been despatched, should return the goods via an appropriate method. Conditional on safe receipt of returned goods, the price paid for the goods will be refunded. Delivery charges and the Customer's costs in returning the goods to the Company may be refunded at the discretion of the Company.

If the Customer wishes to return the goods, the Customer must advise the Company within 7 days of receipt of the goods. The Customer should return the goods via an appropriate method.  The delivery charges on returned goods is to be made by the Customer.

Liability for Incorrect or Damaged Goods

If the Customer receives incorrect or damaged goods, the Customer should contact the Company to report the problem within 14 days of receipt. If the Company is satisfied with the reasons provided, the goods can be returned to the Company and a full refund, including postage, will be issued to the Customer, or replacement goods will be given to the Customer.

Availability

The Company does not offer substitute goods in the event of non-availability.